Wisdom & Tips for SMEs

Title Tips & Advice Rating of Tipssort ascending Link
Reinvent In-Tune With Changing Needs What possibilities exist for your business to Evolve / Change in-tune with the changing needs of your customers? What can you do to improve your customer's experience? What can you learn from similar businesses in other parts of the World?
Average: 3.5 (2 votes)
Optimize Your Website for Business Growth? You need help if your website is not making its presence felt on Web. Everday millions of customers are seraching for solutions to their problems. Question is - does your Website appear as a potential Solution Provider? You need to be visible on the Internet, whether you are selling anything Online or not. Your Marketing Process must be designed to significantly improve your Search Engine Rankings. Visitors must discover your business solutions more easily and your website must turn into a powerful source of business development.
Average: 5 (1 vote)
Evolving Changes Devote some time to understand what changes are likely to take place in the Market. Plan ahead to drive and benefit from the change instead of being adversely affected by it. Change is an opportunity to move ahead and to break new grounds.
Average: 5 (1 vote)
Customer Concentration Is your Business dependent on Few Large Customers? This pose a grave risk to your business because your success becomes dependent on their continued success. Powerful Customers are also known to squeeze the margins of their suppliers. Larger number of smaller customers are always better than few large customers.
Average: 3.5 (2 votes)
Outsourcing Have you considered outsourcing Non-Core areas of your business? A number of SMEs successfully outsource Payroll, Accounting, Security, Housekeeping, Maintenance of computers, IT Services etc. This can potentially unburden you and help you focus your energies on the Core Business.
Average: 5 (1 vote)
Exercise Thought Leadership Conduct Research, Make Presentations to Industry Bodies, and write Articles on specific areas important to the Industry & its future. This will require consistent and diligent efforts. Carefully chosen Ideas and Topics can help you position and occupy the minds of your audiences.
Average: 5 (1 vote)
Enhance Liquidity / Cash Flow A number of Banks including SIDBI are now offering Receivable Finance Schemes which can help you convert your receivables to Cash.
Average: 4.2 (5 votes)
Relationship Selling Deepen your business relationship with your Existing Customers with Relationship Selling. Try and understand what products or services your customers need in addition to your Products or Services. Make your customer's life easier by providing the convenience of dealing with one supplier. What else can you sell, Profitably, to your existing customers?
Average: 5 (1 vote)
Staff Training Are you investing Sufficiently in Staff Training to improve your Competitive Position?
Average: 3.5 (2 votes)
Write a Column Write a Column for a local Newspaper / Magazine or Trade Publication. This will enhance your profile and will help you a great deal in your business.
Average: 4.8 (4 votes)
Customer Inputs Do you have a process of seeking and recording customer inputs on Products, Services, Customer Experiences etc? Do you have a Formal Process where customer inputs are analyzed for making Business Process Improvements/ Service Delivery Improvements / Product Improvements?
Average: 4.3 (3 votes)
Sales Presentations by Customer Segment Take the trouble of preparing separate and Specific Sales Presentations for each of the Key Market Segments that you are planning to serve. This will ensure that your sales team will deliver Precisely Targeted Value Propositions to Clients based on their needs and circumstances. Many organizations lose a lot of effectiveness in Sales just because they take this step for granted, or leave it to individual sales persons.
Average: 2.7 (3 votes)
Create an Annual Award Create an Annual Award in relation to your business and get media interested in covering it.
Average: 3.5 (2 votes)
Inventory Levels How well are you aware of your inventory levels? Do you have a reporting system which measures inventory turns in terms of Cost of Goods Sold ( Cost of Goods / Avg. Inventory)?
Average: 3.6 (5 votes)
Information Technology What are are the Work Reduction / Work Simplification opportunities in your business? How can you utilize information technology to eliminate costs & speed up work processes?
Average: 4 (2 votes)
Mission / Vision Statements Do you have a clearly defined Mission & Vision Statements for your business? Do these statements provide your business a sense of purpose? What are your key Values?
Average: 4.3 (3 votes)
Tracking Competition Do you have a system of keeping track of competition's activities? Have they launched any new programmes or initiatives? What is their system of acquiring new customers? How are they doing? Any change in their advertising? Anything new to learn from their website?
Average: 4.3 (4 votes)
Website That Generates Business Your website can be one of the most important sources for generating Business. Create a smart website which sells and also enables your customers to send Business Enquiries.You can see www.sidbi.in for details. The website must also be designed for Smart Phones & Tablets. It is estimated that internet access through these devices will surpass the Desktop / Laptop access numbers. Done right, this can become a perennial source of business generation for your organization.
Average: 4 (4 votes)
Benchmarking Do you Benchmark your Products / Processes / Customer Experiences against your Competitors? How do you stack up against the best in business?
Average: 2 (1 vote)
Supply Chain Integration Have you tried to integrate your processes with your Supply Chain Partners?
Average: 1.5 (2 votes)
Cross-Selling / Up-Selling Techniques Are you using Cross-Selling / Up-Selling Techniques to enhance Sales? Once you have established a successful relationship with the customer - selling additional Products / more expensive products can be quite effective.
Average: 3.3 (3 votes)
Customer Advisory Programme Engage Key Customers by creating a Customer Advisory Council. This will provide you huge benefits in terms of Insights and feedback on Strategy and Direction for your enterprise. You will also benefit from deeper relationships with these key customers.
Average: 3 (2 votes)
Network Conferences are excellent opportunities for Networking. Get full advantage by reconnecting with the conference attendees by sending a letter to them.
Average: 3 (2 votes)
Cash Position Do you know how much cash do you have right now?
Average: 3 (2 votes)
Customer Complaints Do you have a system of registering Customer Complaints? Is the system Online & easily accessible to customers at all times? Does it record the response and the time lag.
Average: 3.8 (4 votes)
Press Kit Keep a press kit handy for upcoming opportunities
Average: 3 (2 votes)
Adequate Working Capital Do you have Adequate Working Capital to Manage Business Growth? Are you actively managing your Cash Flow by Managing inventories & Receivable Efficiently?
Average: 4.5 (2 votes)
Submit Customer Education Articles Submit Customer Education related articles to media. Solve user issues / provide Tips on Radio / Magazines.
Average: 5 (2 votes)
Standardise Selling Process Standardise the selling process by working out clear cut Sales Stages for your business. Have a system which can help you know the exact sales stage each of your customer is in. This will help you priortise your efforts and you will be able to focus on higher value opportunities which have the most chances of success.
Average: 5 (1 vote)
Open Source Operating Systems ( Linux) Linux based Open source operating systems like Ubuntu can help you save substantial money. These operating systems have become very user friendly over time. Most smartphone users are already used to Android, which is again based on Linux kernel. Linux / Ubuntu are also less vulnerable to security threats - another saving for SMEs.
Average: 2 (1 vote)
Value in Customer's Eyes Do you know what exactly your customers Value Most in your Products & Services? How can you build on it?
No votes yet
Share Referrals Share referrals with other non-competing businesses for mutual benefit.
No votes yet
Customer Objection List Provide a document to each Sales Person listing Customer Objections and effective answer for each of the objection. Ensure that each and every sales person is able to handle the customer objection without referring to the document. Spend as much time as necessary to achieve this objective.
Average: 2 (1 vote)
Keep Bankers Informed Are you keeping your Bankers Informed about your Business Growth and the likely need for extra Working Capital? Don't wait till the last moment.
No votes yet
Speed Up Business Processes Speed Up Business Processes using New Technologies. Simplify Flow of information between various teams serving the customers. Today it is possible to provide a unified view of the customer's interaction with the company. Enable your teams to collaborate and respond quickly and knowledgably to Leads and Sales Opportunities.
Average: 2 (1 vote)
Communication Costs VOIP Technologies like Skype, Google Talk - and now VOIP services on Android Phones can help you save communication and travel costs. Group Video calls on these services can be very effective alternative to group meetings involving travel and hotel costs.
Average: 2 (1 vote)
Clearly Defined Standards Do you have clearly defined Quality Standards for your Products & Services? How do you measure performance vs. defined standards?
No votes yet
Serve on Your City or Town Body Serving on your City or Town Body can present many networking opportunities.
No votes yet
Conduct Industry Research Conduct Research on your Industry and present the findings / summary reports at key events / media
No votes yet
Credit History Is your customer's Credit history readily accessible?
No votes yet
Cloud Computing Cloud Computing takes the form of web-based tools or applications that users can access and use through a web browser as if it were a program installed locally on their computer. This can speed up deployment, eliminate software up-gradation and maintenance costs. Overall, it can help your organisation leverage technology as well as minimise costs. Standardization of Business Processes in Cloud can eliminate geographical duplication and Promotes Collaboration.
No votes yet
Centralized Repository of Sales / Marketing Information Create a Centralized repository of Sales & Marketing Information. Your Sales, Marketing as well as Customer Service teams, across the geographies, should be able to access the information they need without wasting any time. Centralized repository makes it easier to ensure that latest information is available to all concerned. Saves time & energy for everyone.
Average: 1.5 (2 votes)
Lease Equipments Lease of Office and other equipments can save you money on upfront capital costs, repairs, as well as replacement costs. Such options are now widely available
Average: 3.5 (2 votes)
Use Facebook as a brand awareness tool Facebook is a free publicity tool that can be used for brand awareness. Create an account for your firm and keep posting new products, offers, outlets etc. Also encourage your target customers to use this as a review, suggestion, complaint blog.
Average: 1 (1 vote)
Exposure & Risks What is your exposure to Interest Rate / Foreign Exchange Risks? Do you have a system of covering / managing these Risks?
Average: 1 (1 vote)
Documentation & Standardization Documentation and Standardization of Business Processes Minimizes Wastage of Time and Improves Productivity. Your organization can benefit from improvement in Customer Relations by documenting Proposals, Pricing Policy, Customer Service Policy as well as Sales Manuals. Similar opportunities exist in the Administration area where documentation can minimize unnecessary internal communications and clarifications.
Average: 1 (1 vote)
Receivables & Payables What are your Receivables as well as Payables, including Ageing?
No votes yet
Shared Office Space Shared Office spaces can be very cost effective for Early Stage Enterprises or established SMEs expanding in New Areas. This approach provides flexibility to scale and establish business in new geographies. Provides flexibility to grow, downsize or relocate. Upfront capital investment is not required.
No votes yet
Employee Inputs Do you value Employee Inputs and reward Innovative Ideas and Contributions?
No votes yet
Experiment, Test & Modify Value Propositions Experiment Test & Modify your Value Propositions till you discover the ones that really work. Internet Marketing can be a great tool for ascertaining the customer response. Your Marketing Strategy can be refined and fine tuned based on customer response to various Value propositions.
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